Privacy Policy

01Introduction

Lillian Ngonoi ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services.

By using this website, you consent to the practices described in this policy. Please read it carefully so you understand how your personal data is handled.

02Information We Collect

Personal Information You Provide

We collect the following personal information when you interact with our website:

• Name and contact details (email address, phone number, and postal address)
• Account credentials when you create a customer or affiliate account
• Purchase history and download records
• Communication preferences and newsletter subscriptions
• Payment information, processed securely through our payment partners — we do not store full card details or your M-Pesa PIN

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on the website
• Referring website or traffic source

03How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders for eBooks, audiobooks, and physical books
• To provide access to your digital library and downloads
• To send newsletters, updates, and promotional content, where you have given consent
• To manage the affiliate and referral programme
• To improve our website, products, and customer experience
• To respond to your enquiries and provide customer support
• To comply with legal and regulatory obligations

04Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only with the following trusted service providers, and only to the extent necessary:

• Payment processors (such as M-Pesa and card payment gateways) for transaction processing
• Email service providers for newsletter delivery
• Analytics services (such as Google Analytics) to understand website usage
• Legal authorities, where required by law

05Cookies & Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use the site.

You can control cookie preferences through your browser settings and choose to block or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the website.

06Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• SSL encryption on all connections
• Secure servers with restricted access controls
• Regular security audits and monitoring

Payment information is handled exclusively by PCI-compliant third-party processors. We never see or store your full card number or M-Pesa PIN.

07Your Rights & Choices

Under applicable data protection laws, you have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications at any time
• Request a copy of your data (data portability)
• Object to or restrict certain data processing activities

08Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy — for example, to maintain your account, provide access to purchased products, and comply with legal obligations. When your data is no longer needed, we securely delete or anonymise it.

09Children's Privacy

Our website is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at hello@lillianinspires.com or through our Contact page.